Shipping & Delivery
Worldwide Delivery with DHL Express
We ship NS Custom Parts products from Bulgaria to customers throughout Europe and worldwide. Shipping options and costs are calculated according to the destination, package size and weight.
Order Processing
Stock items are normally prepared for dispatch within 1–3 business days.
Shipping Services
International orders are shipped primarily with DHL Express. Econt may be available for local deliveries.
Shipment Tracking
After dispatch, you will receive tracking information by email.
Processing times
Most stock products are dispatched within 1–3 business days. Products manufactured to order may require additional production time. If a product has a specific lead time, it will be shown on the product page or confirmed after the order is placed.
Orders placed during weekends or public holidays are processed on the next business day.
Shipping costs and delivery times
Available shipping services and costs are shown during checkout whenever automatic calculation is available. Shipping charges depend on the destination, total package weight and dimensions.
Delivery times shown by the courier are estimates and begin after the order has been dispatched. Customs inspections, public holidays, severe weather and other circumstances outside our control may cause delays.
Customs duties and import taxes
Orders shipped between EU member states are not subject to customs duties. Orders delivered outside the European Union may be subject to import VAT, customs duties, brokerage charges or other local fees.
Unless explicitly stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient. Customs authorities and the courier determine and collect any applicable charges.
Delivery address
Please check your delivery address carefully before completing your order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.
We cannot deliver to P.O. boxes. A complete physical address and a valid telephone number are required for courier delivery.
Delayed or damaged shipments
If your shipment is delayed, damaged or appears to be missing, please contact us as soon as possible. For visible transport damage, please keep the packaging and take photographs of the parcel and the product so that we can assist with the courier claim.
Need help with your delivery?
Contact us with your order number and we will help you check the shipment. For information about returning a product, please read our Returns & Refunds Policy.
Last updated: 22 September 2026