Returns & Refunds

Clear and Straightforward Returns

We want you to order with confidence. If you need to return a product, please contact us before sending it so that we can confirm the return procedure and provide the correct return address.

Right of withdrawal

Consumers purchasing online may notify us that they wish to withdraw from an eligible purchase within 14 days after the day on which they, or a person nominated by them, receive the goods.

After notifying us of the withdrawal, the goods must be sent back within 14 days. No reason is required, but your order number is necessary so that we can identify and process the return.

This right applies subject to the mandatory consumer protection laws applicable to the order. Business-to-business purchases are not covered by the consumer withdrawal period and may only be returned with our prior written agreement.

Return conditions

Returned products should be complete and, where possible, placed in their original packaging with all supplied components, accessories and documentation.

You may inspect a product as you would reasonably be able to inspect it in a physical shop. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the product’s nature, characteristics and function.

Installation, machining, modification, damage, contamination, excessive handling or use of a component may result in a reduction of the refund where permitted by law. Please do not install or continue using a product if you believe it is incorrect, damaged or defective.

Products that cannot be returned under the withdrawal right

The statutory right of withdrawal may not apply to goods made to the customer’s specifications or clearly personalised, including components manufactured with customer-requested dimensions, configurations, machining or engraving.

A discounted product is not excluded from the withdrawal right solely because it was purchased at a reduced price. Any additional exclusions will only apply where permitted by applicable law.

How to request a return

1. Contact us through our Contact Us page or email info@ns-parts.com.
2. Provide your order number and identify the product you wish to return.
3. If the product is incorrect, damaged or defective, include clear photographs and a short description of the issue.
4. Wait for our return instructions and confirmed return address before sending the parcel.
5. Pack the product securely and use a tracked shipping service.

Please do not send returns without contacting us first. Unidentified parcels may take longer to process.

Return shipping costs

For a change-of-mind return, the customer is responsible for the direct cost and risk of returning the goods, unless we have agreed otherwise in writing.

If we confirm that the product supplied was incorrect, damaged on arrival or defective, we will provide instructions regarding the appropriate return method and applicable shipping costs.

Refunds

Once the return has been received, it will be inspected. We will then confirm the outcome of the inspection and the refund, replacement or other applicable solution.

Where a statutory withdrawal applies, the refund will be made within the legally required period using the original payment method, unless another method has been expressly agreed. We may withhold the refund until we have received the goods or evidence that they have been sent back.

Where legally required, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from an upgraded or express delivery option are not refundable.

Incorrect, damaged or defective products

If your order arrives damaged, contains an incorrect product or appears to be defective, please contact us as soon as possible. Keep the product, packaging and shipping label and send us clear photographs so that we can investigate the issue.

Your statutory rights concerning products that are faulty or do not conform to the order are separate from the 14-day right of withdrawal and are not limited by this policy.

Last updated: 22 September 2026